I know, I know, it’s kicking them while they’re down, but I’d feel much worse about it if the Myki system was at all well-implemented. Here’s a quick list of its failures, fuck-ups and falsifications:
- The fares are often wrong – at least, according to self-appointed monitor site MykiLeaks, which announced recently that about a third of all Myki bills were inaccurate (see here for details.
- This first problem is compounded by the poor layout and design of Myki statements, which lack the user friendliness of the average bank statement. While I don’t think they’re deliberately designed to conceal errors, I doubt that anyone much at Myki is sad about that little happenstance.
- In a tacit admission of the system’s limits, Myki have been unable to make their tram readers work properly, which is why all tram trips are charged as if they take place in Zone 1. While this is great for people who catch the two tram routes affected, it’s less fair to the people who have to catch trains or busses from Zone 2 to Zone 1, who do pay full price.
- Myki as a system seems almost deliberately designed to be as unfriendly as possible to tourists, what with the extreme paucity of locations where a card can be obtained.
- Most train stations only have Myki recharge points on one platform. While this is less of a problem right now that Metcard is still running in parallel, it’s going to be a huge inconvenience to pretty much every train traveller when Myki is running solo.
- One of the big advantages of Myki – we are told – is that you can pay for your tickets in advance. But the system has experienced all sorts of problems in actually crediting any non-cash advance payments in a timely fashion, which has resulted in a number of people getting fines when they thought they had paid.
See you soon – but hopefully not too soon – with more instances of MetroFAIL!